Frequently asked questions

Frequently asked questions

Here we have gathered most frequently asked questions and answers. If you cannot find an answer to your question here, you can always contact our customer service by phone or email. 

Ordering

Has my order been confirmed?

After succesfully making a purchase in our webstore, you will get an automatic order confirmation to your email. Another email of confirming the shipping will be sent, once the order has left our warehouse. If you haven't received your order confirmation after purchase, please contact us, so we check the status of it.

If you have registred in our webstore, you can check the status of your order under "my orders", once you have logged in our webstore.

Delivery

What is the delivery time?

Packages normally are shipped in 1-3 days. Posti and Matkahuolto (in Finland) usually deliver packages in two business days. In international orders the delivery time might be a little longer, depending on the delivery country. 

You will get a shipping confirmation once your order leaves our warehouse. 

What are the delivery costs?

Delivery cost to Finland start from 4,90 per order. 

In international orders, the delivery cost vary depending on the country. Here you can find more detailed information on the international shipping costs.

Returns and exchanges

How do I exchange or return a product?

Our products have 14 days exchange and return policy. The product to return has to be unused and the package has to be saleable, otherwise the return can not be accepted. We encourage towards ecological lifestyle and try to prevent unnecessary back and forth shipping. The customer is responsible for the costs of the return. If the product is damaged or faulty when delivered, Everyday Design is responsible for the return costs.

Delivery mistakes 

I got a wrong product or shipment was missing a product. What do I do? 

If you received a wrong product or your shipment was missing something, please let us know as soon possible, so we can correct the situation. 

If your package is missing something, contact our customer service, so we can fix it.

If you received a wrong product, please return it to us as customer return (no cost for you). We will handle order mistakes promptly. 

Faulty products 

I ordered a product that is faulty, what do I do? 

If your product is faulty, please let us know by email or by phone. 

We will either send you a new product, return your money or if you wish to keep the faulty product, we can give you refund voucher for your next order.  

Product related questions

Can I wash the jute bag?

We don't recommend machine wash to the jute bags as it will become quite wrinkly and the plastic lamination lining might start brittle. We would sooner suggest gentle hand wash. The laminated lining inside the bag can be wiped with a moist cloth.

Can I paint or spray paint the holder? 

Yes you can, but you have first "break" the surface of it, so that the paint will stick. 

Is OULU or PORVOO -tables coming back to sale?

These products are currently only on project sale and minimum order amount is 50 pieces. These are, however, quite popular still and we are thinking of bringing them back to our collection with small changes.